Refund Policy

The Nature of Custom Work

Jolly Sailor Creative Repair provides custom, artist-led creative mending services. Each piece is one-of-a-kind and created specifically for the client after consultation and design planning.

Because of the personalized and artistic nature of this work, the following refund policy applies.

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Deposits

All deposits are non-refundable.

Deposits secure your project in the studio queue and cover consultation time, design development, and project planning. Once work has begun, time and materials have already been invested.

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Completed Work

All completed projects are final sale.

Refunds, returns, or exchanges are not offered once a garment has been repaired or altered.

Creative mending is interpretive and collaborative. Please ensure you feel comfortable with the agreed direction before approving your project.

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Project Cancellations

If you choose to cancel your project:

• Before work has begun: your deposit remains non-refundable.

• After work has begun: you are responsible for payment covering work completed to date.

Any partially completed garment will be returned only after outstanding balances are paid.

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Shipping Issues

Jolly Sailor Creative Repair is not responsible for items lost or damaged during shipping. Clients are encouraged to use tracked and insured shipping methods.

Shipping fees are non-refundable.

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If There Is a Concern

If you are unhappy for any reason, please reach out within 7 days of receiving your garment. While refunds are not offered, I am committed to respectful communication and will make reasonable efforts to address concerns when possible.

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Thank you for supporting small-scale, sustainable, creative repair work.